WordPress Care Plans
Leave your WordPress maintenance worries and concerns about security behind; we've always got your back!
Let our top-notch team take care of your client's website like no one else has ever done
Every effective website project requires regular attention to keep everything up-to-date, covering the basics of a healthy website to keep it secure, optimized, and running smoothly.
Whether it’s your agency’s website or a client’s WooCommerce, nothing is better than having a prevention plan that helps reduce the risks of the website crashing or malfunctioning.
This prepaid service makes life easier for you. Whether we have developed a project for you (or not yet), you are not alone in the dark.
On the other hand, if you do not want to hire a monthly maintenance plan and what you need is a one-time service to solve a specific problem, then you can opt for one of the following: One-Time Fix, One-Time Update, and One-Time Cleanup services.
MAINTENANCE CARE PLANS
Get the most comprehensive WordPress Care Plans on the market at affordable prices exclusively for partner agencies.
Basic
1 WordPress Website-
( billed $300 every 3 months )
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Weekly WordPress Core, Theme
& Plugins Updates -
Basic Firewall & Security Hardening
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Monthly Cloud Backups
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Basic Speed Optimization (no SEO)
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Montlhy PageSpeed Scans
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CDN CloudFlare Setup (free plan)
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HTTPS/SSL Site Conversion
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24/7 Help Desk Support
—Email & Live Chat— -
Monthly Maintenance Report
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Money Back Guarantee.
Agency Bundle
Up to 5 WordPress Websites-
( billed $900 every 3 months )
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COST PER WEBSITE: $60/MO
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Up to five FREE 15-30 minute small tasks per month per site
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Daily WordPress Core, Theme
& Plugins Updates -
Basic Firewall & Security Hardening
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Daily Cloud Backups
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Daily Uptime Monitoring
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Basic Speed Optimization (no SEO)
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Weekly PageSpeed Scans
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CDN CloudFlare Setup (free plan)
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HTTPS/SSL Site Conversion
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Basic WooCommerce Support
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Website Migration (if needed)
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Priority & Emergency Support
—WhatsApp— -
24/7 Help Desk Support
—Email & Live Chat— -
Monthly Maintenance Report
(per website) -
Complete Malware Removal
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Money Back Guarantee.
Advanced
1 WordPress Website-
( billed $390 every 3 months )
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Up to five FREE 15-30 minute small tasks per month per site
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Daily WordPress Core, Theme
& Plugins Updates -
Basic Firewall & Security Hardening
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Daily Cloud Backups
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Daily Uptime Monitoring
-
Basic Speed Optimization (no SEO)
-
Weekly PageSpeed Scans
-
CDN CloudFlare Setup (free plan)
-
HTTPS/SSL Site Conversion
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Basic WooCommerce Support
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Website Migration (if needed)
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Priority & Emergency Support
—WhatsApp— -
24/7 Help Desk Support
—Email & Live Chat— -
Monthly Maintenance Report
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Complete Malware Removal
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Money Back Guarantee.
All prices are in us dollars. No long-term contracts. Cancel anytime.
WEBSITE ONBOARDING PROCESS
The process begins with a comprehensive website audit to determine the status of your WordPress site to ensure it is eligible for a care plan.
1
Website Discovery Audit
Whether AURA hasn’t developed your website, or it’s been a long time since we did, we’ll first need to go through some website discovery to get familiar with it. For more details, see step 2.
We will carry out an audit to find out how it was built and identify any potential issues that could have a negative impact.
Most importantly, you’ll receive a report with the status of your site, recommendations on what needs to be improved, and a tailored quote to fix everything.
This initial audit is mandatory and must be ordered as a prepaid service.
Price: $60.- (non-refundable).
2
Healthy Website
Keep in mind that before ordering any of our monthly maintenance plans, your website must be healthy, since the Care Plans are valid only for websites that are running correctly.
If that is not the case because your WordPress has issues, is broken, or infected, consider that you must first order a One-Time Cleanup or One-Time Fix service to fix it, and then everything will be ready for us to take over.
It is also a mandatory requirement that the WordPress core be updated to its latest version, and likewise the plugins and themes.
In the case of premium plugins that require a license, the partner agency must provide them, being the only one that will bear the corresponding cost.
If the website is not up to date, we offer you the One-Time Update service, which covers all essential technical updates Learn More.
3
Initial Backup
Whether you purchase a Basic, Advanced, or Agency Bundle Care Plan, you’ll receive a comprehensive initial backup for each site included in your purchased plan at no charge.
From this moment on, the AURA support team will be in charge of monitoring the online status of the website minute by minute. We will keep everything updated so that everything works correctly.
We’ll do your updates during low-traffic hours to make sure nothing goes wrong during prime time or negatively impacts site performance. If any error occurs, we will fix it in no time.
We will also inform you about those plugins that may be obsolete or discontinued by their developer company. In such a case, we will suggest an alternative for its replacement, whenever it exists.
4
Quick Turnaround
We take every key point very seriously and try our best to strike a balance between freedom, security, and performance.
Also, we are always proactive in preventing security issues. However, nobody can assume they will never come up. If something unexpected happens, we’ll work to figure out the best solution to fix it in no time.
5
Monthly Reporting
On a monthly basis, we compile and send you a white-label report detailing updates and optimizations made, performance grade, backups taken, security scan runs, and details of uptime and downtime.
In addition, each monthly plan includes direct communication with real humans via chat or WhatsApp, whatever you prefer.
6
Extra Benefits
We love teamwork and we’re sure you will too! Therefore, each monthly plan includes minor tasks that we perform for free every month to ease the burden on your agency team.
A small task can be text changes, a photo replacement, or anything we can do in less than 30 minutes. You can request up to five (5) monthly minor tasks per web.
FAQs
Keep in mind that before ordering any of our monthly maintenance plans, your website must be healthy, since the Care Plans are valid only for websites that are running correctly.
Covered services are detailed in the characteristics of each maintenance plan. If you still have any questions, for your peace of mind we suggest you consult us before ordering any plan.
If that is not the case because your WordPress has issues, is broken or infected, considerer that you must first order a One-Time Cleanup or One-Time Fix service to fix it and then everything will be ready for us to take over.
It is also a mandatory requirement that the WordPress core be updated to its latest version, and likewise the plugins and themes. In the case of premium plugins that require a license, the partner agency must provide them, being the only one that will bear the corresponding cost.
If the website is not up to date, we offer you the One-Time Update service, which covers all essential technical updates.
The short answer is no, not really. This plan only covers the intervention on a single website.
If you have several websites that require maintenance and you want us to take care of them, then you need to buy a package for each one.
You can also get the Care Plan Agency Bundle or request a plan adapted to your needs.
Basically, after buying a monthly Care Plan, you can submit 1 minor task each day per website. In short, you can request a maximum of 30 small changes or minor tasks per month.
We are offering the most complete WordPress Care Plan on the market, which means that you pay a relatively low monthly amount compared to
the benefits your agency gets.
Keep in mind that we make small changes as a courtesy. We hope you can understand that you are not hiring us for development, design or monthly content editing.
In both cases we are talking about 30-60 minutes or less in time and generally simple in nature.
Plugin installation, header layout change, footer layout change, sidebar setting up, contact form setting up, text alignment and CSS issues; these all we consider as small changes and minor tasks.
In the event that a website is covered by one of our care plans and a major problem arises, we will always be ready to resolve it as soon as possible.
Our hack-free guarantee doesn’t mean that your site is impossible to hack. It means we will do everything in our power to avoid it, and if it happens, we can quickly restore it at no additional cost to your agency.
If you choose the One-Time Fix, One-Time Update or One-Time Cleanup option, you will need to make a one-time upfront payment as this is a prepaid service.
This kind of service is paid at the time of opening the support ticket.
If you decide on a monthly Care Plan, then the payment will be recurring every month, being billed every 3 months or annually according to your convenience. For example, let’s suppose you buy a pack on January 12, the charge for renewal will be on February 12 and will be billed annually automatically.
No long-term contracts. Cancel anytime.
Just send us your cancellation request by chat or email. We will stop the services at the end of the current month and the service will be automatically canceled.
That’s it! No catches and no fine print. Absolutely transparent. Of course, we would not want to lose you, but you can cancel at any time.
The following tasks and services are not covered by our Care Plans or when ordering a One-Time Fix.
On the other hand, please note that staging sites require a separate subscription.
Not Supported
- Sites containing explicit contents (not supported in any case)
- Recover a hacked site (One-Time Cleanup)
- Clean up malware (One-Time Cleanup)
- WordPress full update (One-Time Update)
- Update a highly customized theme
- Remove theme customizations
- Research previous theme customizations
- Set up a theme for specific pages
- Transfer a non-WP site to WordPress
- Sites hosted by WordPress.com
- Add custom functionality to a plugin
- Add individual products for WooCommerce
- Update customized WooCommerce
- Boost page ranks
- Building site backlinks
- Increasing site traffic
- SEO: audit or optimization
- Paid marketing
- Payment gateway configuration
- Set up email accounts
- Create, update and post content
- Configure/setup a new theme
- Design work
- Build a new site
- Create a plugin
- Create a theme
- Create images
- Phone support
DISCLAIMER
Neither plan includes style customizations, responsive Bug-Fixes, or any SEO services. It also does not cover the implementation of new plugins, features, or functionality; for all of that, you can request a quote.
*The Care Plans do not cover plugins and themes that have been developed under custom modality. Nor do they cover problems, infections, or malfunctions prior to contracting our care plan or after it is valid. For such cases, you must first order one of the following One-Time Fix or One-Time Cleanup Services, as appropriate to the situation of your website.
